Both our aircraft and their support services are changing to address our customers’ expectations even more effectively.
Aircraft that combine comfort, agility and performance
The six Dassault Aviation business jet models, all in the premium segment of the market, meet the full range of travel needs, from short hops to very long haul.
Over the years we have upgraded our Falcon family by incorporating the latest standards developed for our new aircraft. For instance, the FalconEye combined vision system (CVS), available on the Falcon 8X, is now offered on the Falcon 900LX and Falcon 2000. This is the first head-up display (HUD) system that merges a computer-generated view of the exterior with real views. The technology behind FalconEye improves flight safety day or night, and under any weather conditions.
Our Falcon jets are also well known for their agility, enabling them to land at more airfields than their competitors. Other major advantages include low operating costs, eco-friendly performance and technologies that simplify our customers’ lives.
We also pay special attention to cabin comfort. For instance, the Falcon 900 cabin was recently redesigned, to improve the feeling of spaciousness, user-friendliness and equipment functionality. Its new acoustic insulation system draws on that of the 8X, recognized as the quietest cabin on the market, while the LED lighting provides an exceptional ambiance, which can be tailored to customer taste.
The proven dispatch reliability of our aircraft is one of the keys to our excellent maintenance record. With Falcon Broadcast, ground support crews get the latest technical information in real time, so they can plan any servicing needed during stopovers.
Delivery of the first Falcon 8X, our new flagship
The Falcon 8X boasts the longest cabin in the family, coupled with an impressive range of 6,450 nautical miles. It also features a new-generation EASy flight deck.
Up to 30% more eco-efficient than its competitors, the 8X is capable of using airports that are inaccessible to other aircraft in its class, such as London City Airport. Its non-stop capabilities include city pairs such as New York-Beijing, Paris-Singapore and Sao Paulo-Moscow.
Certified in June 2016, the first Falcon 8X was delivered in October after a series of operational test flights worldwide. This program clearly demonstrated the maturity of the aircraft and its excellent performance, in particular its takeoff distance and the sound level in the cabin under any circumstances.
Falcon Response, our global support service
Via our Falcon Response support service, we quickly dispatch whatever assistance is needed to ensure that passengers arrive in timely fashion. Two Falcon 900 jets, one based in Teterboro, New Jersey in the United States and the other in Paris, France, are dedicated to carrying the people and parts needed to get grounded Falcons back in the air as quickly as possible, while also giving our customers an alternative transport solution.
The overall system calls on three complementary support entities: Falcon Command Center, which dispatches and coordinates assistance missions 24 / 7; Falcon Spares, to provide the spare parts needed; and Falcon GoTeams, which are dispatched on site to provide local expertise.
This is the only service of its kind in business aviation, and has proven to be very popular with our customers. It also gives us a vital Falcon support asset.
Dassault Training Academy: supporting our users
We provide continuous user support, starting even before the delivery of their aircraft, and then all the way through its service life. Dassault Aviation was the first business aircraft manufacturer to earn Part 147 approval from the European Aviation Safety Agency (EASA) for its practical maintenance training courses. These courses are consolidated at the Dassault Training Academy, and given at the Bordeaux-Mérignac facility.
A new virtual reality facility for mechanics, Falcon Immersive Practical Training, complements their training on actual aircraft. Several students, along with their instructor, enjoy virtual and simultaneous access to even the tightest parts of the aircraft, where they can practice maintenance operations. Seventeen practical training sessions were provided in 2017, including one in Slovenia. The Falcon Immersive Practical Training program taught more than 100 students during the year.
Enhanced support capabilities
Our maintenance network continues to expand year after year, and now counts 51 facilities.
A new Dassault Falcon Service facility opened in September 2016 in Bordeaux-Mérignac. Its hangar can handle up to six aircraft in the Falcon 7X, 8X or 5X class. The first aircraft to be serviced there was delivered in October.
This maintenance center will handle the ramp-up in Falcon 7X C visits. The C visit is a major overhaul after eight years of operation. For the moment it concerns the first aircraft to enter service in 2007, but will eventually cover the entire fleet.
In addition to conventional maintenance operations, the facility is also capable of structural repairs, new interior layouts, avionics modifications and painting. It takes advantage of its proximity to the Dassault Aviation plant where Falcon jet are assembled, along with the proven skills of other aircraft equipment suppliers located in the region.