Customer support: anytime, anywhere
Our military aircraft help defend a number of different countries around the world, while our business aircraft enhance corporate efficiency at all levels. These are critical challenges for the long haul. Our support solutions are sound, efficient and tailored to the specific requirements of each user.
Preferred partner
We support a thousand military aircraft and more than 2,100 Falcon business jets in some 80 countries. Whether civil or military aircraft, we provide the same proactive support to reduce costs and deliver targeted, local services. We support our customers day after day, today and far into the future, by maintaining the tools and expertise needed to service our planes over the decades of their operating lives.
Digital upgrades
The 3DExperience platform ensures digital continuity from design and production to support. The development of our new support packages is based on software modules shared between Falcon and military aircraft support. New services intended for flight crews are also developed according to our dual civil/military capabilities.
Our big data approach to support allows us to share all data concerning the service lives of our aircraft. Using contextual visualization or dynamic dashboards, it allows cross-functional analyses and predictive maintenance models. The “digital twin” approach, which compares the actual aircraft’s performance to its digital model, further increases our forecasting ability.
A stronger Falcon support network
Our Falcon support development strategy and our expertise in the customer experience are growing apace with the acquisition of the maintenance, repair and overhaul (MRO) businesses of ExecuJet and TAG Aviation, announced in early 2019. These two entities will bolster our presence in the Asia-Pacific, Europe, Africa and the Middle East, by adding 15 new locations, bringing our network total to 65 service centers.
In France, following the ramp-up of the new Dassault Falcon Service (DFS) facility in Mérignac, which can handle up to six Falcon 8X class aircraft, the modernization of DFS facilities at Le Bourget will improve our MRO capacity for the Falcon 7X and 8X. A new distribution center near Roissy-Charles-de-Gaulle airport will help improve the efficiency of FalconResponse, our 24/7 Aircraft on Ground (AoG) assistance service.
Custom-tailored military support
By implementing through-life support, now more vertically integrated under our control, we can further improve the dispatch reliability of the Rafales deployed by France. The new Rafale Care contract (2019- 2029) is now being drawn up and negotiated. It is designed to cover virtually all of the aircraft’s systems and equipment (except for the engine), in both the domestic and export markets.
Several renovation projects now under way, for instance on the French navy’s ATL2 maritime patrol aircraft, the French air force’s Mirage 2000 D fighters and India’s Mirage 2000s, clearly demonstrate the upgradeability of our aircraft family.
