We support 1,000 military aircraft and 2,150 Falcon business jets in 90 countries. We work closely with our customers, both civil and military, to ensure efficiency, responsiveness, cost-effectiveness and innovative solutions.
We support 1,000 military aircraft and 2,150 Falcon business jets in 90 countries. We work closely with our customers, both civil and military, to ensure efficiency, responsiveness, cost-effectiveness and innovative solutions. We provide them with support, on an ongoing basis, today and far into the future, by maintaining the tools and expertise needed to service our planes over the decades of their operating lives.
The 3DExperience platform ensures digital continuity from design right through to manufacturing and support. Our support solutions are based on software modules common to both Falcon and military aircraft. Our big data approach to support enables us to analyze data relating to the operational life of aircraft and fleets. These cross-functional analyses, based on predictive maintenance models, speed up problem resolution and allow for a more proactive approach to maintenance planning. The digital twin system, which compares the aircraft’s actual performance to that of its digital model, further increases our forecasting capabilities, thus improving aircraft availability
Our optimized support solutions for military aircraft guarantee fleet availability over the long term. In France, most of our aircraft are covered by vertically-integrated support contracts, with minimum terms of ten years. Under these agreements, we are responsible for providing equipment and systems to the French Air and Space Force; similar arrangements are in place for our export customers. Examples in France include the Ravel contract for the Rafale (signed in 2019), the Océan contract for the ATL2 (2020), the Balzac contract for the Mirage 2000 (2021) and the Alpha Care contract for the Alpha Jet (2023). We provide top-quality training for pilots and maintenance technicians, most of which takes place at our Conversion Training Center (CTC) in Mérignac. Our customers also call on us for assistance with specific training courses to develop and enhance the aeronautical skills of their personnel, in consultation with the relevant regulatory authorities.
We are committed to ensuring that our customers are able to conduct their missions safely and with peace of mind. We provide services that are tailored to each customer’s specific needs. We offer a range of FalconCare by-the-hour support programs (Essentials, Elite and Select), which are designed to meet the unique operational needs of each user. Our FalconResponse support service is on standby around the clock and provides rapid response in the event of an AOG. Dassault Aviation is in charge of providing support to the French government’s fleet of Falcon jets, under a contract designed to guarantee operational availability
Our global business jet support network has expanded to include over 60 MRO centers.
In April 2024, we opened a new maintenance, repair and overhaul (MRO) center at Subang airport, on the outskirts of the Malaysian capital, Kuala Lumpur. This state-of-the-art service center, operated by our subsidiary Execujet is capable of servicing ten to 15 aircraft, including the Falcon 6X and the future Falcon 10X. Environmental considerations were an integral part of the facility’s design from the outset.