Damien Farret, Director, Falcon Customer Relations and Field Service, outlines the main aspects of the FalconResponse program.
FalconResponse is a global support service, mobilized to provide an immediate response to the operators.
Via our FalconResponse support service, we quickly dispatch whatever assistance is needed to ensure that passengers arrive in timely fashion.
Two Falcon 900 jets, one based in Teterboro, New Jersey in the United States and the other in Paris, France, are dedicated to carrying the people and parts needed to get grounded Falcons back in the air as quickly as possible, while also giving our customers an alternative transport solution.
The overall system calls on three complementary support entities:
- Falcon Command Center, which dispatches and coordinates assistance missions 24 / 7;
- Falcon Spares, to provide the spare parts needed;
- and Falcon GoTeams, which are dispatched on site to provide local expertise.
This is the only service of its kind in business aviation, and has proven to be very popular with our customers. It also gives us a vital Falcon support asset.
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